FAQs
Orders & Shipping
How quickly will my order ship?
How quickly will my order ship?
Most orders placed before 12 PM EST ship the same business day. Large or custom orders may require an extra 2 business days for processing.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes - we offer multiple express shipping options at checkout so you can get your products exactly when you need them.
Can I track my order?
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking link by email.
Do you ship internationally?
Do you ship internationally?
At this time, we ship across Canada and to select U.S. regions. Contact us if you need cross-border delivery.
What happens if my package is delayed?
What happens if my package is delayed?
While delays are rare, we’ll keep you updated in real-time and work with carriers to get your order moving.
Products & Availability
How do I know if an item is in stock?
How do I know if an item is in stock?
Each product page shows real-time stock updates, so you know exactly what’s available before you buy.
Can I request a product that’s not listed?
Can I request a product that’s not listed?
Yes - we can source many items through our supplier network. Contact us with your request.
Are your products new or refurbished?
Are your products new or refurbished?
We primarily offer brand-new, sealed products, but we also stock manufacturer-certified refurbished items in select categories.
Do you sell in bulk?
Do you sell in bulk?
Yes - we specialize in wholesale orders for retailers, resellers, and organizations.
Can I reserve products before they launch?
Can I reserve products before they launch?
Pre-order options are available on select upcoming products - look for the “Pre-Order” label.
Pricing & Payments
Do you offer wholesale pricing?
Do you offer wholesale pricing?
Yes - wholesale partners enjoy discounted rates and exclusive promotions.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, bank transfers, and approved purchase orders for wholesale clients.
Do prices include taxes?
Do prices include taxes?
All prices exclude applicable taxes, which are calculated at checkout based on your location.
Can I get a quote before ordering?
Can I get a quote before ordering?
Yes - our team can prepare a formal quote for large or custom orders.
Do you price match?
Do you price match?
In most cases, yes. Send us the competitor link, and we’ll do our best to match or beat it.
Returns & Warranties
What’s your return policy?
What’s your return policy?
Most products can be returned within 10 days of delivery in original condition. Some exclusions apply - see our Returns Policy.
Who pays for return shipping?
Who pays for return shipping?
If the return is due to our error or a defective product, we cover the cost. Otherwise, return shipping will be covered by the customer.
Are products covered by warranty?
Are products covered by warranty?
Yes - all new products come with the manufacturer’s warranty.
How do I start a return?
How do I start a return?
Log into your account, go to “My Orders,” and click “Request a Return” for the relevant order.
What if my product arrives damaged?
What if my product arrives damaged?
Contact us within 48 hours of delivery, and we’ll arrange a replacement or refund.
Account & Support
Do I need an account to order?
Do I need an account to order?
You can browse and shop as a guest, but creating an account makes checkout faster and lets you track orders easily.
How do I reset my password?
How do I reset my password?
Click “Forgot Password” on the login page, and follow the email instructions.
How can I contact support?
How can I contact support?
You can reach our team via live chat, email, or phone during business hours.
How do I update my account details?
How do I update my account details?
Log in, go to “My Account,” and update your personal or billing information.
Do you offer after-hours support?
Do you offer after-hours support?
We offer extended hours for urgent wholesale and business support requests.

